Terms & Conditions

1. DEFINITIONS
"We, Us, Our or City Numbers" means City Numbers Limited.
"Service" means the products and services you have requested from us on our web order form or telephone order.

"You" means the customer with whom we make this agreement (or any person that we reasonably believe is authorised to act on the customer's behalf).

2. START OF THIS AGREEMENT
This agreement shall take effect from the date on which the service was made available to you (the “Commencement Date”) as confirmed by email sent to the address provided by you at the time of order.

3. SERVICE
This agreement covers the provision by City Numbers of our services as indicated on the accepted web order or telephone order.
We will use every reasonable means to provide our services within our agreed delivery dates and also ongoing connectivity and availability to our services but will not be liable for any failure or limits in the availability of our service where these result from factors outside of our control or where our service is dependent upon third parties or other network carriers.
Where our service has been continuously unavailable for more than 10 days and not due to any act or non cooperation on your part or any event beyond our control you may apply for a reimbursement of any service rental for the said period up to a maximum of 1 month's rental.

4. EQUIPMENT AND SERVICE
You agree to: Use the services in accordance with the Communications Act 2003, the General Conditions of Entitlement and the National Numbering Plan and any relevant licences; Use the service only as a means of communications for which they are provided; Ensure that your equipment conforms to the required standards, is in good working order, and safe to our reasonable satisfaction; Inform us of any change, or proposed change in your address, Email address, telephone or fax numbers.
You agree not to: Connect any equipment other than those approved for use with the services we have provided; Contravene the Communications Act 2003, the General Conditions of Entitlement, the National Numbering Plan and/or any other applicable laws; Use the service as a means of transmitting any material that is defamatory, offensive, or of an abusive, obscene, or menacing nature; Make any transfer of the agreement or any rights under it; Move the equipment; Act in such away as to impair or jeopardise the operation of our service.

5. TERM & ENDING THIS AGREEMENT
If you have purchased a bundle of 03, 01, 02, or 0800 numbers, the initial contract term of this agreement shall be twelve months from the Commencement Date, after this period it shall continue on an annual basis unless terminated by either party giving to the other no less than 30 days prior written notice. If you have not purchased a bundle, this agreement shall start on the Commencement Date and continue in force until terminated by either party giving to the other no less than 30 days prior written notice.

6. PROVISION OF SERVICES AND WARRANTIES
6.1. City Numbers cannot provide a fault free service. City Numbers gives no warranty that its network or Services shall be continuous, or will be free from faults. City Numbers will, however, take steps to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted.
6.2. In addition to clause 6.1, City Numbers gives no warranty or guarantee that the service is satisfactory or suitable for the Customer s purposes. All warranties relating to the service from City Numbers are excluded, even if implied by statute.
6.3. The parties acknowledge that no representations, warranties or statements made prior to concluding this Agreement forms any part of the contract, nor has induced either party.
6.4. The Customer acknowledges that:
6.4.1. No representation, warranty or statement other that detailed in this Agreement, forms any part of a Contract, nor has induced the Customer to use City Numbers.
6.4.2. The service provided by City Numbers was not designed for the Customer s individual requirements, and it is up to the Customer to decide if the service provided by City Numbers is of satisfactory quality and fit for the purpose for which it is used.
6.4.3. City Numbers is reliant on a third party for delivery of inbound calls, and therefore City Numbers can have no liability of whatever nature for any delay in provision of the same or for concerning the use of the service by the Customer, moreover City Numbers makes no warranty that its network or services shall be continuous, or will be free from faults.

7. CHARGES AND PAYMENT
Unless we indicate otherwise, all charges are quoted without VAT and any other taxes of a similar nature, which shall be charged and payable by you at the prevailing rate.
You agree to pay your bill within 14 days of the date of issue.
Please note that usage charges in our bills will be calculated using data recorded by us and not from any data you record yourself.
We will bill you on a monthly basis with rental charges invoiced monthly in advance.
Where collection of invoices are made through direct debit a charge of £5 may be applied to the account where the transaction is cancelled by the banking or direct debit agencies.
For outstanding invoices older than 30 days we reserve the right to charge interest on the debt at a rate of 3% above the Bank of England base rate. Where invoices are not settled within the 14 days we reserve the right to suspend your service without notice.

We will endeavour to notify you within 30 days of any increases in our charges and rentals.

We will apply a £5 administration fee to your account in the instance that your Direct Debit fails, is rejected or cancelled before monies are collected.

8. SUSPENDING THE SERVICE
We may suspend our service to you if:
a.) You break the terms of this agreement;
b.) We are instructed to do so by an authorised Government agency, emergency service organisation, or other authorised organisation.
Under these circumstances:
a.) We will endeavour to give you 14 days written notice.
b.) We are not liable to pay you compensation and you may be charged for any reasonable costs and expenses we incur in suspending the service.
c.) Any agreed reconnection of our service due to non-payment will be subject to a £50 reconnection fee.

9. RESPONSIBILITIES
This agreement shall operate in accordance with the laws of England and Wales, and both parties submit to the jurisdiction of the English courts. In the event that the services we agree to provide fail and you have to use the services of another organisation we will not be responsible for any charges that the other organisation should make. Nothing in this contract will exclude or restrict City Numbers liability for death or personal injury resulting from the negligence of City Numbers or of its employees while acting in the course of their employment.
Each party's liability to the other shall be limited to £500,000 for any one incident or series of incidents and to no more than £1,000,000 in total.
Neither party shall be responsible for any loss of business, contracts, anticipated savings, profits, or any other indirect or consequential loss of the other. Neither party shall be liable to the other for any loss or damage that occurs outside of its reasonable control. This includes: acts of God, inclement weather, floods, droughts, lightning damage or fires, failure or shortage of power supplies, lock-outs, trade disputes and labour disturbances, the non production or supply of services by third parties, and any acts or omissions of Governments, highways authorities, other telecommunications operators, or other competent organisations.

10. CONSEQUENCIES OF TERMINATION
You can cancel an order without charge within 48 hours of placing an order. After this, services can be terminated any time after the initial contract term (if any), by giving 30 days prior written notice. If services are terminated within any initial contract term, all associated rentals for the remaining months of the initial contract term are payable.

11. INTELLECTUAL PROPERTY
You agree that for the duration of this agreement you will not use or distribute any of our group logos, names, trademarks or other proprietary marks without our written permission.

12. DATA PROTECTION
In recognition of the Data Protection Act 1998 we will need to process Personal Data in order to provide and to support our service to you, not only within the UK but also outside of the European Economic Area and to third parties, suppliers, partners and other network carriers.

You agree that we may use data to direct market our services to you by any medium and notify us in writing where you do not want us to undertake such activity.

We will take every reasonable means to ensure that Personal Data is kept secure within our premises and on our operational systems.

13. MODIFICATIONS TO THIS AGREEMENT

Except to the extent prohibited by applicable law, we may amend this Agreement at any time by (a) posting a revised agreement on the City Numbers website, and/or (b) sending information regarding the amendment to the email address you provide to City Numbers. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE CITY NUMBERS WEBSITE TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUING TO USE CITY NUMBERS SERVICES AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH AMENDMENTS HAS BEEN SENT TO YOU. Otherwise, this Agreement may not be amended except in writing signed by both you and City Numbers.

14. NUMBER RESTRICTIONS
The following restrictions apply to numbers delivered
From the below countries:-

ARGENTINA
Legal Restriction(s):
DIDs from Argentina can not be assigned to companies based in Argentina.
Cannot be used for calling-card applications.
Service Restriction(s):
International reachability issues have been reported for calls to phone numbers from Buenos Aires.
Fax is not supported.

AUSTRALIA
Legal Restriction(s):
Cannot be used for calling-card applications.
Customers providing ECS (Electronic communications services) must be notified operators.
Service Restriction(s):
Fax is supported for numbers purchased after June 24, 2011. Compatibility issues have been reported for international fax transmissions.

AUSTRIA
Legal Restriction(s):
Cannot be used for calling-card applications.
You cannot re-sell or re-assign numbers to any third parties.
Service Restriction(s):
Although FAX is supported, compatibility issues have been reported for international fax transmissions

BAHRAIN
Legal Restriction(s):
You must submit name, address, phone number, nationality and passport number or business registration number.. You must provide proof to justify the validity of the address information together with a copy of the ID or Business registration for validation. This information must be kept updated during use.
Service Restriction(s):
None.

BELGIUM
Legal Restriction(s):
For geographical numbers, the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested, the end user location  (place of residence/business) will be required within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Although Fax is supported,compatibility issues have been reported for international fax transmissions.

BRAZIL
Legal Restriction(s):
Numbers cannot be assigned to residents or companies registered in Brazil.
Service Restriction(s):
Intermittent national and international reachability issues have been reported for DID numbers from Porto Alegre DIDs (area code 51) and Salvador (area code 71).
In Sorocaba and Bauru, local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers.

BULGARIA
Legal Restriction(s):
Cannot be used for calling-card applications
For geographical numbers, the location of YOU (place of residence/business) corresponding to relevant geographic zone is required.
Service Restriction(s):
No Restrictions

CANADA
Legal Restriction(s):
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

CHILE
Legal Restriction(s):
Service Restriction(s):
Fax is not supported.

CHINA
Legal Restriction(s):
You must provide proof to justify the validity of the address information (eg a utility bill) together with a copy of the ID. For enterprises, a proof of ID of an executive and an official company registration document are required. You must keep the information updated during use.
You agree personal information provided to us, in the scope of the provision of the service, is transferred to partners.
Numbers cannot be used for calling card applications.
Numbers cannot be assigned to residents or companies registered in China.
Service Restriction(s):
Fax is not supported.
Diversion is not supported

COLOMBIA
Legal Restriction(s):
Numbers cannot be assigned to residents or companies registered in Colombia.
Service Restriction(s):
DID numbers are limited to 2 channels (or simultaneous calls) per number.  Nevertheless,  we can increase the call capacity per number to 10 or 30. For the captal Bogotá we support n x 30 channels on request.
Intermittent international reachability and DTMF issues may prevail.
Calling cards services are not permitted to use geographical numbers
Fax is not supported.

CROATIA
Legal Restriction(s):
For geographical numbers, the location of you (place of residence/business) corresponding to relevant geographic zone is required.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

CYPRUS
Legal Restriction(s):
Cannot be used for calling card applications
Service Restriction(s):
Fax is not supported.

CZECH REPUBLIC
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU shall send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Cannot be used for calling-card applications.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

DENMARK
Legal Restriction(s):
For geographical numbers, YOU shall provide name, address and passport number or business registration number. YOU will keep the information updated during use. Upon request YOU must be able to provide a proof of address within 24 hours, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

DOMINICAN REPUBLIC
Legal Restriction(s):
Service Restriction(s):
Intermittent international reachability issues have been reported.
Compatibility issues have been reported for international fax transmissions.

EL SALAVADOR
Legal Restriction(s):
Cannot be used for calling card applications.
DIDs are limited to a maximum of 5 concurrent calls. Nevertheless,  we can increase the call capacity per number to 10 or n x 30 channels on request.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.
Intermittent international reachability issues have been reported.

ESTONIA
Legal Restriction(s):
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

FINLAND
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested YOU shall send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

FRANCE
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) corresponding to relevant geographic zone is required. YOU must keep the information updated during use.
Customers providing ECS must be notified operators and must provide services to end users.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.
Reachability issues have been reported when dialing (0)811, (0)805 (only if ported from Verizon) and (0)9 numbers from outside France.

GEORGIA
Legal Restriction(s):
For geographical numbers (Tibilisi ), a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

GERMANY
Legal Restriction(s):
For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Cannot be used for calling-card applications
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

GREECE
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

HONG KONG
Legal Restriction(s):
DIDs cannot be used for calling card applications.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

HUNGARY
Legal Restriction(s):
For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. YOU must keep the information updated during use.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

INDIA
Legal Restriction(s):
Numbers cannot be used for calling card applications.
Numbers cannot be assigned to residents or companies registered in India.
Service Restriction(s):
Fax is not supported.
Diversion is not supported.

IRELAND
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) corresponding to relevant geographic zone is required. YOU must submit keep the information updated during use.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

ISRAEL
Legal Restriction(s):
P-asserted identity headers are not allowed.
Service Restriction(s):
Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).

ITALY
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested YOU must send the location  (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Customers providing ECS must be notified operators and must provide services to end users
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

JAPAN
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) corresponding to relevant geographic zone is required. If requested YOU must send this information within 24 hours of us receiving the request, otherwise the number may be disconnected.
Service Restriction(s):

No Restrictions.

LATVIA
Legal Restriction(s):
Cannot be used for calling-card applications
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.
 

LITHUANIA
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

LUXEMBOURG
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location of the (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Customers providing ECS must be notified operators.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

MALAYSIA
Legal Restriction(s):
Numbers cannot be assigned to residents or companies registered in Malaysia.
Intermittent international reachability issues may prevail.
Service Restriction(s):
Fax is not supported.

MALTA
Legal Restriction(s):
None.
Service Restriction(s):
Fax is not supported.

MEXICO
Legal Restriction(s):
DIDs from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
DIDs cannot be used for calling card applications.
Service Restriction(s):
Reachability issues for both voice and fax have been reported when dialing from outside Mexico.
Compatibility issues have been reported for international fax transmissions.

NETHERLANDS
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) corresponding to relevant geographic zone is required. YOU must keep the information updated during use.
Compatibility issues have been reported for international fax transmissions.
Service Restriction(s):
Fax is only supported on DID numbers purchased after August 4th 2014.

NEW ZEALAND
Legal Restriction(s):
None.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

NORWAY
Legal Restriction(s):
For geographical numbers the location of YOU (place of residence/business) corresponding to relevant geographic zone is required. YOU must keep the information updated during use.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

PANAMA
Legal Restriction(s):
The location of YOU (place of residence/business) must be within the country. YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
DID numbers cannot be used for calling-card applications.
Service Restriction(s):
Reachability issues have been reported when dialing from outside Panama.
Fax is not supported.

PERU
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
None.

PHILIPPINES
Legal Restriction(s):
If requested, YOU must send the identification and location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
None.

PAKISTAN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
DTMF not supported
Due to the telecommunications environment in Pakistan, no SLA will be enforced for Pakistan local numbers.

POLAND
Legal Restriction(s):
None.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

PORTUGAL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

PUERTO RICO
Legal Restriction(s):
None
Service Restriction(s):
Fax is not supported.
Compatibility issues have been reported for international fax transmissions.

ROMANIA
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
DIDs cannot be used for calling-card applications.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

SINGAPORE
Legal Restriction(s):
Cannot be used for calling-card applications.
The user shall provide name and address, passport number or business registration number.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

SLOVAKIA
Legal Restriction(s):
For geographical numbers, the location YOU (place of residence/business) must be within the relevant geographic zone. If requested you MUST send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
None.

SLOVENIA
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Fax is not supported.

SOUTH AFRICA
Legal Restriction(s):
YOU must submit name, address, nationality and passport number or business registration number of the end user. YOU must keep the information updated during use.
For geographical numbers, the location of YOU (place of residence/business) must be corresponding to relevant geographic zone.
Service Restriction(s):
Reachability issues have been reported when dialing the numbers from outside South Africa.

SOUTH KOREA
Legal Restriction(s):
Cannot be used for calling-card applications.
For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.
Service Restriction(s):
None.

SPAIN
Legal Restriction(s):
Cannot be used for calling-card applications.
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

SWEDEN
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Fax is not supported.

SWITZERLAND
Legal Restriction(s):
For geographical numbers, the location of YOU (place of residence/business) must be within the relevant geographic zone. If requested, YOU must send the location of the end user (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

TURKEY
Legal Restriction(s):
A local address is required in the city corresponding to the geographical zone of requested number. In addition, a proof of identification needs to be uploaded (a copy of the ID or passport of its legal representative for customers).
Service Restriction(s):
None.

UNITED ARAB EMIRATES
Legal Restriction(s):
Numbers cannot be assigned to residents or companies registered in the United Arab Emirates.
Numbers cannot be used for calling card applications or any other two stage dialing application
Service Restriction(s):
No Restriction

UNITED KINGDOM
Legal Restriction(s):
None.
Service Restriction(s):
Compatibility issues have been reported for international fax transmissions.

UNITED STATES
Legal Restriction(s):
None.
Service Restriction(s):
US numbers are subject to "use it or lose it" principle: unused numbers may be reclaimed upon a 5 days' notice.
Issues have been reported for international fax transmissions.

VENEZUELA
Legal Restriction(s):
Numbers cannot be used for calling card applications.
Service Restriction(s):
None.

VIRGIN ISLANDS (U.S)
Legal Restriction(s):
None.
Service Restriction(s):
None.

15. CONFIDENTIALITY

You agree to keep any named confidential information or data supplied by us in confidence and only use such information to perform the obligations of this agreement.

16. OTHER
Our registered office details are:

CITY NUMBERS LTD
Ground Floor,
2665 Kings Court,
Birmingham Business Park,
The Crescent,
Birmingham,
B37 7YE

Registered in England and Wales No: 06136272
Our Code of Conduct can be found on our website:
www.citynumbers.co.uk

17. OTHER
By accepting these terms and conditions you will allow City Numbers Ltd to create customer testimonials on your behalf to inform other potential users of the services we provide.

18. TERM AND TERMINATION
All services provided by City Numbers have a minimum term of 30 days. To cancel a number(s) you must give written notice and allow for a 30 day termination period.

We may terminate your service without notice in the event of your company going into administration. For the avoidance of doubt any rebates at this point will not be paid in order to cover the cost of ceasing your account.

19. NUMBER PORTING/MIGRATION
If you wish to port/migrate a number away from City Numbers we will charge an administration fee of £50 per number. Porting/migration of numbers to other suppliers is only permitted after 12 months of continuous service. The porting/migration process will be completed upon the successful payment of the administration fee and payment of any outstanding balance on the account.


20. We reserve the right to request a pre payment on account if a 50% spike in call traffic is identified during any one month.