Frequently Asked Questions
How Do 0845 Numbers Work?
The basic principal is that we connect one of our 0845 numbers to your existing phone number (this can be a landline, mobile or international phone number). People who then call you on your new number will be immediately routed through to your existing phone number. This all happens in split seconds and there is now delay at all.
Can People Still Call Me On My Original Number?
Yes, all we do is piggy back the 0845 number on top of your existing phone number(s). This doesn’t affect any of your existing services and people can still call you on your original number.
Can I Point My 0845 Number to a Mobile Phone?
Yes, this is easy. The only difference between pointing to a mobile phone and a landline is the cost. When we direct an 0845 number to a mobile we incur a cost to route the call to your mobile network. We basically pass this cost onto you as a pence per minute.
My Customers Cost to Call From a Mobile Phone?
This is our most popular question. It is difficult to answer as there are 5 main mobile companies in the UK, each with hundreds of tariffs. The average cost to call from a mobile is between 10p and 25p per minute. The best way to answer this is to speak to your mobile phone provider and ask them the question.
My Customers Cost to Call From a Landline Phone?
This is also a popular question and again difficult to answer. BT have recently made calls free on some tariffs. Again there are hundreds of landline providers out there, each with different prices to call 0845 numbers. On average we have found that the cost to call from a standard landline should be in the region of 3p per minute + VAT.
Some 0845 Numbers Cost More Than Others to Set Up – Why Is This?
Most of our numbers only cost £5 to set up, but the numbers that are memorable (also known as gold numbers) will cost more. Memorable 0845 numbers are the premier of numbers. If you are advertising on the TV, Radio or even in the press these will make it easy for people to remember your details. It will also give you massive credibility as the general public will know that easy to remember phone numbers cost a lot. As stock of gold numbers runs lower and lower the price for them will increase. There is not an endless supply of these numbers so you will need to act quickly.
Remember – you can always sell it on if you no longer need it (there is a great 2nd hand market for gold numbers – we may even take it back off you).
I Would Like to Pay You by Direct Debit Is This Possible?
Yes, we normally set up a Direct Debit to collect the monthly fee. As these are usually low amounts it is the easiest way for us to collect. We also accept all of the major credit cards, BACS, Cash (paid into our company account only), Paypal and Cheque.
Can Change Where It Points to?
There are a few ways to manage your number with us. During our opening hours you can send us an email to request a number change (these are all free of charge options). If you want to manage your 0845 number directly then we can build you a secure, online portal that will allow you to make changes immediately. The portal will be available 24/7/365 so if you need a change at the weekend when we are closed then this is possible. Our online management portal only costs £2.99 per month.
When I Dial Out I Want People to See My 0845 Number – Can You Do This?
This can be done, it is a service called Calling Line Identity Presentation or CLIP for short. This service will be provided to you by your phone line provider. As we do not manage your existing phone lines we aren’t able to do this for you, but if you call them and ask for CLIP to be added to your line they will establish the service for you. You must give them the full 0845 number that we have supplied to you and ask them to use this as your presentation phone number.
Can My 0845 Number Be Called From a Different Country?
We cannot guarantee that calls to any 0845 number will work from International locations. There is no official list as to which countries allow routing as this is normally local operatator specific.