Call recording is mainly used for training purposes so that the customer experience can be improved. Our call recording service can be set up on most of the numbers that we provide and the recordings can be listened to using 2 methods:
We can email you with a wav file that contains the call. If the call is a long one the email may struggle to get to you as some mail boxes have 10mb limits for emails.
We can store the call recording using our online portal so that you can log in at anytime and listen to the call. It also allows you to download the call to your PC if necessary.
We are able to record a pre call prompt for you telling your customers that calls may be recorded for training purposes. It would go something like this "Thank you for calling COMPANY NAME, please note that calls are recorded for training purposes".
If you would like call recording added to your number please let us know what the email address is for the calls to be sent to or we will give you a secure access into our site to listen to the calls. It only takes a few minutes to establish call recording on your phone number and the minimum term is just 30 days.
At only £9.99 per month you are paying very little for a proven training tool.
Please remember that we can only supply call recording on phone numbers that have been supplied by us. If you are interested in reading about the regulation regarding phone call recording please visit Ofcom (the UK regulator for telecoms).